No hot water but the radiators are warm? In Tipton that is usually a diverter valve, not a new boiler. Same-day diagnosis across Great Bridge, Princes End and Ocker Hill.
On a combi it is the single commonest cause of this exact fault. The valve or its cartridge gets changed; the boiler does not.
Plenty of Tipton houses still run a cylinder in the airing cupboard. There the same symptom points at the motorised valve on the pipework or its thermostat, not at the boiler at all.
The fault gets confirmed on the boiler rather than assumed from the description on the phone. You get told which part and what it costs before a spanner comes out.
It is not a reason to be sold a new boiler. If somebody leads with a replacement quote for cold taps and warm radiators, get a second opinion.
Not usually — you have heating, which is the part that matters in January. It is a next-day job rather than a middle-of-the-night one, and pricing it as an emergency would be sharp practice.
Different fault, same family. That is normally a scaled plate heat exchanger, and the water round here is hard enough that it happens. It can often be flushed rather than replaced.
Ask to see the Gas Safe ID card on the doorstep and check the back of it — it lists what that person is signed off to work on. Any genuine engineer expects to be asked.
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